Custom Jacket Return & Replacement Policy
At Dear Varsity, every jacket is crafted exclusively for you. Each piece is individually cut, stitched, and customized based on your selected design, sizing, and personalization—making it truly unique. Due to this made-to-order process, our return and replacement policy differs from standard retail apparel.
Custom & Personalized Orders
All jackets sold on our website are produced on demand and customized according to customer specifications.
For this reason, returns, cancellations, or refunds are not accepted once production has begun, except in cases where the item is defective, damaged, or significantly different from the approved design.
Please ensure all customization details are correct. If you need to request changes, contact us within 24 hours of placing your order.
Design Review & Approval
Before production starts, your order is processed using the details and visuals confirmed at checkout. By completing your purchase, you acknowledge that the submitted design and customization details serve as your final approval.
Design change requests must be submitted within 24 hours of purchase.
After 24 hours, the design is locked and production begins.
Replacements for Quality or Production Errors
We stand behind the craftsmanship of every Dear Varsity jacket. If your order arrives with a manufacturing issue or customization error, we’ll resolve it promptly.
Eligible for Free Replacement Includes:
Missing embroidery, patch, or embellishment
Incorrect color, material, or personalization details
Incorrect size if it differs from the approved order
Visible defects such as stitching issues, stains, or tears
Damage during transit (photo of damaged packaging required)
Depending on the situation, we will either:
Replace the jacket at no additional cost, or
Issue a partial or full refund if a replacement is not possible
How to File a Claim
To report an issue or request a replacement, email support@varsitybase.com within 7 days of delivery and include:
Order number
Brief explanation of the issue
Clear photos of the affected area and the full jacket
Photos of packaging and shipping label (if applicable)
Shipping & Returns
In most cases, returns are not required. If a return is necessary, Dear Varsity will provide return instructions. Unauthorized returns will not be accepted or refunded.
Sizing & Fit Policy
Because all jackets are custom-made, sizing errors based on customer measurements or fit preference are not eligible for refund or exchange.
However, if an incorrect size was ordered, we offer a discounted remake at 50% of the original jacket price, plus shipping.
Tip: Please review the size chart carefully before ordering. Our team is happy to assist prior to purchase.
Delivery Commitments
We strive to meet all delivery timelines. If Rush Delivery was purchased and we fail to meet the guaranteed delivery date due to a production delay on our end, we will refund the rush fee or provide a discount on your next order.
Non-Returnable Items
The following are not eligible for return, refund, or exchange:
Jackets produced correctly according to approved design
Incorrect size selected by the customer
Normal wear and tear after delivery
Minor color differences due to screen displays
Claims submitted after the 7-day window
Our Commitment
Every jacket is crafted with care and inspected before shipping. If your order does not meet our quality standards or approved specifications, our team is committed to resolving the issue fairly and efficiently.
Dear Varsity Guarantee:
Each jacket is handmade with precision and pride. If there’s an issue with workmanship or accuracy, we’ll make it right.
Dear Varsity
Anzolo LLC dba Dear Varsity
4455 E Camelback Rd, Suite E-140
Phoenix, AZ 85018, USA
support@dearvarsity.com
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